RETURNS & EXCHANGES
We gladly accepts returns within 14 days of your receipt.
RETURNS FROM DENMARK
To start a return please follow the below link to buy a return label for the amount of 49 DKK pr label.
You can print the label at the parcel shop, or at home.
Please keep your postage receipt as proof for shipping. We have all the information we need for a refund when you use our label.
If you wish to use your own shipping label the parcel must be returned to following address (please incl. your order number in the parcel):
Klein Studio ApS
Brønlunds Allé 9
2900 Hellerup
Denmark
Return of bigger items, such as furnitures etc. is the customers own responsibility to arrange the return to us, with a carrier. The return label can not be used for these specific returns.
RETURNS FROM OUTSIDE DENMARK
Returns from outside Denmark don't have an option to buy a returnlabel online. Please contact us by mail if you want to buy a returnlabel from us, and if you want to use your own label, please return your item(s) to:
Klein Studio ApS
Brønlunds Allé 9
2900 Hellerup
Denmark
EXCHANGES
If you want to exchange item(s) from your order to other products, please place a new order for the new item(s) and return the the item(s) you wish to exchange.
REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods, soap, oils etc. if the seal has been broken (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of gift cards
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Expect a handing time of 3-7 business days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The money will be refunded to the same cardholder, who have been billed and paid for the order.
